Your Questions Answered

Frequently Asked Questions (FAQ)

Common Questions

Orders, tiers, shipping and returns

This FAQ answers the questions buyers ask us most: how ordering and payment work, what separates the three quality tiers, shipping and tracking, returns and looking after your watch. If your question isn’t here, contact our team by email, WhatsApp or the chat on this site.

How does the ordering process work?

Once you place your order, here is what to expect:

Payment: Card and crypto are paid at checkout. If you choose bank transfer, we email you the bank details after you order.

Quality Control: Within 3–5 business days our team inspects your watch and sends 8–12 photographs plus a video of the actual timepiece. Your order ships only after you approve the QC results.

Shipping: We dispatch via DHL or FedEx with full tracking. Most orders arrive 12–16 business days after dispatch. See our shipping policy for complete details.

What payment methods do you accept?

There are three ways to pay at checkout, and no others:

Card: Visa, Mastercard and American Express, paid on a secure PCI-compliant page at checkout. Larger card orders are paid in parts, and you pay the rest only after you approve your watch.

Cryptocurrency: Bitcoin, Ethereum, USDT and other major coins, paid through NOWPayments at checkout, with 15% off.

Bank Transfer: 10% off. We email you the bank details after you place your order (please check your spam folder too).

All transactions are encrypted and handled by trusted third-party providers. We never store your full card details on our servers. Read more in our privacy policy.

What shipping methods do you offer?

We ship free worldwide via DHL or FedEx using a dedicated private logistics channel. Most orders arrive 12–16 business days after dispatch. Once dispatched, you receive a tracking number by email; the first scan can take up to 5 days to appear on the courier’s site.

All packages use discreet packaging with no external branding. For countries with stricter customs procedures, we route shipments through optimised channels to minimise delays. Visit our shipping policy for full details.

Will I have to pay additional customs fees?

We use a dedicated private shipping channel designed for international shipments. This channel handles customs clearance on your behalf, so in the vast majority of cases you will not face any additional fees or duties upon delivery.

If customs charges ever do arise, we refund the fee you paid, and if customs holds your parcel we re-ship it at our expense. Send us your tracking number and we will take it from there.

Can I see more photos and videos before ordering?

Yes. Message us on WhatsApp at +86 176 8892 6769 or by email at sales@replicapatekphilippe.to with the model you are looking at, and the team will send extra photos and videos.

Every order also includes a full quality-control set before we ship: 8–12 photos and a video of your actual watch. You can also read what earlier buyers wrote about their watches.

What is the difference between quality grades?

A model comes in up to three quality tiers, and most are made only as SuperClone:

A Grade: 316L stainless steel, mineral glass and an Asian automatic movement running within −1/+2 minutes a day. Branding, font and logo placement are less accurate than on the two higher tiers.

AAA Grade: 904L stainless steel, sapphire crystal and a Swiss quality movement running within ±10 seconds a day. Accurate branding, font and logo placement.

SuperClone: 904L stainless steel, sapphire crystal and a SuperClone Swiss quality movement, running within −5/+6 seconds a day. The most accurate branding, font and logo placement, with an engraved caseback.

Browse our Nautilus, Aquanaut, and other collections to compare available grades for each model. The quality tier comparison sets all three side by side. For help with specific models, see our Patek Philippe watch guides.

How do I look after my watch?

A few habits keep the watch looking and running as it should:

Regular Cleaning: Wipe the case and bracelet weekly with a soft, lint-free cloth to remove oils and dust. For deeper cleaning, use a damp cloth with mild soap, rinse quickly, and dry thoroughly.

Water Exposure: Our watches are rated 30 m, so rain and hand washing are fine. Remove your watch before swimming, showering or any water activity, and keep the crown screwed in on Nautilus and Aquanaut models.

Storage: Keep your watch in a cushioned box away from direct sunlight, magnets and hard knocks. A watch winder keeps an automatic running if you rotate several watches.

Servicing: Have the movement lubricated and the gaskets checked every 2–3 years by a qualified watchmaker to ensure long-term accuracy and water resistance.

What is a replica Patek Philippe?

It is a watch built to the design, proportions and dial layout of a Patek Philippe model. It is not a Patek Philippe product, and its materials and movement differ from the original. Our shop and how we check each watch are covered on the About Us page.

Materials: AAA and SuperClone watches use 904L stainless steel and sapphire crystal; A Grade uses 316L steel and mineral glass. Rose and yellow gold models are steel with gold plating, over 10 microns thick on SuperClone; white gold and platinum models are steel in a matching colour. On the wrist, a SuperClone looks right, down to the weight.

Movement: Instead of Patek Philippe’s in-house calibres, our watches use an Asian automatic movement on A Grade and a Swiss quality movement on AAA and SuperClone, with a smooth sweeping seconds hand. A few Twenty~4 ladies’ models are quartz.

Range: The catalog covers seven collections, from the Nautilus 5711/1A-010 with the blue dial and the steel Aquanaut 5167A-001 to the Calatrava, Complications, Cubitus and the Twenty~4 for women.

Which tier should I choose?

If you want the closest to the original, choose SuperClone. AAA Grade is a solid everyday watch for less, and A Grade suits a first entry-level piece. For the Nautilus and Aquanaut, with their display caseback, SuperClone is the usual pick.

Not every model comes in all three tiers: about 50 also come in AAA and about 35 in A Grade. The product page shows which tiers a watch comes in.

On SuperClone, the calendar, moon phase and chronograph of our Complications and Grand Complications models are fully working. Contact us for specific details on any model.

Can I wear it every day?

Yes. Our AAA and SuperClone models are built for daily wear:

Materials: 904L stainless steel cases and sapphire crystals handle normal daily wear. Keep the watch away from magnets and hard knocks.

Movement: AAA runs within ±10 seconds a day and SuperClone within −5/+6, with a 40–48 hour power reserve. If the watch has been off your wrist for two days, wind the crown 20–30 turns.

Water Resistance: Rated 30 m. Hand washing and rain are fine, but do not swim or shower with it.

Clean it regularly, store it well and have it serviced every 2–3 years. Our returns policy explains the 14-day money-back guarantee.

Can I return my watch?

AAA Grade and SuperClone watches can be returned within 14 days of delivery for a full refund if they are unworn, with their tags and packaging. An A Grade watch goes back only for a defect. If a watch in any tier arrives damaged or faulty, send us your order number with photos or an unboxing video within 14 days, and we refund or exchange it at no cost.

Inspection takes 2–3 business days, and the refund reaches your original payment method within 7–10 business days. Full terms are in our returns policy.

How do I track my order?

When your watch ships, we email you the tracking number. You can also follow it on our order tracking page with your order number and email. The first scan can take up to 5 days after dispatch; if nothing shows after that, send us your order number.

Does the watch come with a box?

It ships in protective packaging. A Patek style box is an extra you order separately: see our watch boxes. One box fits every case size, from the 33 mm Calatrava to the 45 mm Cubitus. For papers, ask our team.